15 Simple Ways To Handle Lost Cargo During Freight Transport
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15 Simple Ways To Handle Lost Cargo During Freight Transport

Lost cargo during freight transport can be a major inconvenience for both the shipper and the receiver. It can cause delays, additional expenses, and frustration for all parties involved. Losing cargo during freight transport can be a stressful and costly situation for both the shipper and the transport company. It can lead to delays, financial losses, and damaged relationships with clients.

Therefore, it is important to have a plan in place to minimize the risk of lost cargo and to handle the situation effectively if it does occur.

In this article, we will discuss the steps that can be taken to prevent lost cargo, as well as the steps to take if cargo does go missing during transport.

Preventing Lost Cargo

There are several measures that can be taken to prevent lost cargo during transport:

1. Choose A Reputable Shipping Company

It is important to do thorough research and choose a shipping company with a good track record. Look for companies that have experience in handling the type of cargo you are shipping and a strong reputation for reliability.

2. Use Proper Packaging

Proper packaging is crucial in ensuring that your cargo arrives at its destination safely. Make sure to use strong, sturdy boxes and wrap fragile items with bubble wrap or other protective materials. It is also a good idea to label the boxes with the contents and destination.

3. Use Tracking

Many shipping companies offer tracking services that allow you to track your cargo in real-time. This can be especially helpful if you are shipping valuable or time-sensitive items.

4. Insure Your Cargo

In the event that your cargo is lost or damaged, insurance can help to cover the costs. Be sure to discuss your insurance options with your shipping company.

5. Communicate with Your Shipping Company

Keep in touch with your shipping company and make sure to provide them with all necessary information about your cargo. This includes the type and value of the items, as well as any special handling instructions.

6. Dealing with Lost Cargo

If, despite your best efforts, your cargo goes missing during transport, there are several steps you can take to try to locate it:

7. Contact Your Shipping Company

The first step should be to contact your shipping company and inform them of the missing cargo. They should be able to provide you with information about the last known location of the cargo and any potential causes for the loss.

8. File a Claim

If the shipping company is unable to locate the missing cargo, you may need to file a claim to recover any lost or damaged items. Be sure to keep any documentation, such as receipts and invoices, that may be necessary to support your claim.

9. Keep Records

It is important to keep detailed records of all communication and documentation related to the lost cargo. This will be helpful in the event that you need to file a claim or pursue legal action.

10. Conduct A Thorough Inventory Check

Before starting the transport, conduct a thorough inventory check to ensure that all cargo is accounted for and properly loaded onto the vehicle. This will help to minimize the risk of losing cargo due to incorrect loading.

11. Use Proper Packaging And Securement: Proper packaging and securement of cargo is essential to prevent loss or damage during transport. Use strong, durable containers and secure them to the vehicle using appropriate restraints.

12. Use Tracking Technologies

There are various tracking technologies available that can help to monitor the location and condition of cargo during transport. These can include GPS tracking devices, sensors, and RFID tags.

13. Communicate with The Driver

Keep in regular communication with the driver during transport to check on the status of the cargo. This can help to identify any potential issues early on and allow you to take corrective action.

14. Investigate The Cause of Loss

If you do experience a loss of cargo, it is important to thoroughly investigate the cause. This may involve reviewing the loading and securement process, checking tracking data, and speaking with the driver and any other relevant parties.

15. Communicate with The Shipper

Keep the shipper informed of the situation and any steps you are taking to resolve it. This will help to maintain a good relationship with the shipper and ensure that they are satisfied with the resolution.


Lost cargo during freight transport can be a major inconvenience, but there are steps that can be taken to prevent it and steps to take if it does occur. By choosing a reputable shipping company, using proper packaging and tracking, and communicating with the shipping company, you can increase the chances that your cargo will arrive safely at its destination. In the event that cargo does go missing, it is important to contact the shipping company, file a claim, and keep detailed records. If necessary, you may need to consider legal action to recover any lost or damaged items.

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